By Jessica Lollino - November 8, 2019
Lately, I’ve been noticing a disturbing trend in the wellness services industry. Automation seems to be replacing interaction, and there's something that feels very wrong about that. There's something oddly detached about using an app for ordering wellness services; it's almost an oxymoron. It's not like ordering up some Door Dash or an Uber, where the outcome is the same for everyone. Clients are finding and tailoring wellness services for their biggest company asset, their employees. A few clicks aren't going to encourage trust and confidence, and there won’t be enough generic options listed to meet every unique need. There should be a personal touch to facilitate that, right?
After all, is there a drop-down service a client can click on to get excellent service? If so, I haven’t seen it yet.
Investing in People and Personalized Contact
As a business owner, it’s very seductive to automate to save money. Automation streamlines processes and reduces overhead when things are working, and the business is a good fit for automation. But that’s only when things are working and fits a one-size-fits-all model. High-touch client services, such as the type we provide, require a human element. We look at each client as an individual, having specific needs and desires. There is not going to be a generic app option that will fit every client’s need. We believe that people are the experts in Employment Perks, not algorithms and drop-down menus. In short, we don’t try to fit you to our model; we want to adapt to yours, and to do that, we need people.
Employing people is not just great for our clients, but also benefits our industry and economy. Keeping customer service custom provides livelihoods for families and stimulates our economy. We, of course, utilize the latest technology for those areas of our business where it makes sense, and a lot of that is offering remote working opportunities for our employees. Our company is 100 percent mobile, so no matter where we are, you can always reach us. Our employees also love the flexibility remote work offers (who doesn't like working in their comfy pants?). We know that happy, fulfilled team members provide our clients with the best client experience, every time. It’s a win-win-win.
The LoDo Difference
At LoDo, we take a completely bespoke approach when it comes to our clients. We understand they are our lifeblood. To provide the best client experience in the market, we practice a high-touch, white-glove service aesthetic. Our clients have a real, human point of contact who is there to answer questions, coordinate services, and ensure every step is perfectly executed.
Ready to leave the apps to your airport ride and late-night noodle order? If you are looking for a wellness company that practices what they preach, please contact us to talk about how we can serve you.